For most organizations under 50 employees, yes. A single internal IT hire carries salary, benefits, payroll taxes, training, vacation coverage, and after-hours availability costs — and still represents a single point of failure. Pantheon’s managed IT provides a full team with broader expertise at a comparable or lower total cost.

No. Emergency support is included in Pantheon’s managed service agreements. There are no per-incident fees or after-hours surcharges for covered services. All work is pre-approved and included in the flat monthly fee.

Common additional costs that are planned for and approved in advance include: hardware purchases (computers, servers, network equipment), software licenses, project work outside the managed service scope (major migrations, new infrastructure buildouts), and optional service add-ons. Pantheon’s vCIO services exist to forecast and budget for these costs so they’re never surprises.

Unmanaged IT costs show up as: employee downtime during outages, data breach remediation (IBM’s 2024 report puts the average SMB breach cost at $4.88M), ransomware recovery, emergency hardware replacement at retail prices, and the hidden cost of employees working around IT problems. A single avoided incident typically exceeds a full year of managed IT fees.

Compare: cost of managed IT vs. cost of current IT spend including staff time spent on IT, downtime cost, emergency repairs, and reactive purchases. Most organizations find that even one avoided data breach, ransomware incident, or server failure would cost more than a full year of managed IT fees.

Yes. Pantheon offers an initial technology assessment to evaluate your current environment, identify risks and gaps, and develop a proposal tailored to your organization’s size, industry, and budget. Contact us at pantheoncomputers.com/contact-us or call (507) 718-4288.