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Extend Your IT Team Without Adding Headcount
Pantheon works alongside your internal IT staff. We take routine tickets, after-hours coverage, and patching off their plate so they can focus on the projects that move your organization forward.
- After-hours monitoring24/7/365
- Tier 1 and Tier 2 help deskOffloaded
- Coverage during leave or turnoverIncluded
- Who stays in chargeYour IT team
When Your IT Team Is Stretched Too Thin
Internal IT is often expected to handle support, security, maintenance, and strategy all at once. Something always gives.
Projects Lose to Password Resets
Even experienced teams struggle to finish strategic work when user tickets never stop.
Nobody Is Watching at Night
If IT is only available during business hours, outages and breaches after 5 p.m. go unnoticed until morning.
Patches Slip, Gaps Open
Routine maintenance takes a back seat to the daily queue, leaving systems unpatched and more vulnerable.
What We Take Off Your Team’s Plate
Pick the pieces you need. Pantheon works as an extension of your staff, using your priorities and your processes.
24/7 Monitoring
We watch your environment after hours and on weekends, so your team isn’t carrying the pager alone.
Tier 1 and Tier 2 Help Desk
We handle everyday user requests and escalate to your staff only when it needs them.
Patching and Maintenance
Updates and routine upkeep happen on schedule instead of piling up behind the ticket queue.
Cybersecurity Support
Added tools and expertise to strengthen the security work your team already does.
Strategic IT Guidance
A second set of experienced eyes for planning, prioritization, and long-term technology decisions.
Backup for Leave or Turnover
Continuity when key staff are out, on leave, or moving on, without scrambling to cover.
Designed to Work Alongside Internal IT
Co-managed IT complements the team you already have. It doesn’t replace them. You decide where the line falls.
Your IT Team
Keeps ownership and direction
Sets priorities, leads strategic projects and improvements, and stays the decision-maker for your environment.
Pantheon
Fills the gaps you choose
Takes routine tasks and user support, adds after-hours monitoring and response, supports patching and security, and covers absences or staffing changes.
Getting Started Takes Three Steps
Book a Call
A free 15-minute conversation about your team, your workload, and where you need help.
IT Discovery
We review your environment with your IT staff and identify gaps in coverage, tools, and risk.
Your Co-Managed Plan
We agree on who handles what, then roll it out, with a clear monthly price before anything starts.
Common Questions
More answers in our IT services FAQ and vCIO FAQ.
Is co-managed IT meant to replace our internal IT team?
No. It supports your existing team by filling gaps, offloading routine work, and adding expertise or coverage where needed.
What kind of work can Pantheon handle?
Help desk support, monitoring, maintenance, patching, cybersecurity support, and strategic IT planning. You choose which pieces we take on.
Can this help if our team is stretched thin?
Yes. Co-managed IT is especially useful when your team is overloaded, short-staffed, or spending too much time on daily support instead of strategic work.
Do you provide after-hours support?
Yes. Co-managed services include 24/7 monitoring and added coverage to protect your environment outside normal business hours.
Give Your IT Team Room to Breathe
Fifteen minutes, no obligation. Serving Waseca, Mankato, Rochester, Faribault, and all of Southern Minnesota.