Yes. Every organization should define which AI tools are approved, what categories of data may and may not be used with AI, who is responsible for reviewing AI output, and what the consequences are for policy violations. Pantheon can help develop AI governance frameworks as part of its vCIO and security services.

The biggest risks are: employees sharing confidential or regulated data with AI tools that may use it for model training, use of foreign-hosted AI platforms that may expose data to foreign government access, and over-reliance on AI output without human verification. The biggest AI risk isn’t the tool you approve — it’s the one your employees use without telling you.

Microsoft Copilot, when properly configured within a Microsoft 365 tenant, operates within your organization’s existing data governance and compliance controls. It does not use your data to train the underlying model by default. However, poor file permissions within your Microsoft 365 environment can expose sensitive data to Copilot outputs. Pantheon helps ensure your M365 environment is properly configured before Copilot deployment.

Foreign-hosted AI tools may expose organizational data to foreign government access, operate under legal frameworks that don’t protect US business data, and lack the enterprise compliance controls required by HIPAA, CJIS, or financial regulations. For regulated industries, Pantheon recommends avoiding foreign-hosted AI tools for any business data and consulting legal counsel before deployment.

An AI hallucination is when an AI tool generates confident-sounding but factually incorrect information. For business use, this creates risk when AI output is used without verification in legal documents, compliance filings, customer communications, or financial analysis. The mitigation is a human review requirement for any consequential AI output.

Pantheon helps through: policy development (AI usage policy as part of vCIO and security services), technical controls (Microsoft 365 configuration, endpoint monitoring to detect unauthorized AI tool usage), and training (staff awareness of AI risks as part of security awareness programs).

Yes. Pantheon incorporates AI-powered tools in its security stack (AI-powered intrusion detection, behavioral analysis) and continuously evaluates how AI-driven automation can improve service quality and response times. The goal is to use AI to improve outcomes for clients, not to reduce the quality of human engagement.