Title: Being Helpful Without Becoming the Bottleneck Author: Nikki Dulas Date: July 27, 2026 Category: Operations / Leadership I have been thinking a lot about the line between being helpful and accidentally becoming the person everything has to move through. In operations and leadership, being helpful often feels like part of the job. People come […]
Author: Nikki Dulas
A Field Guide to the Coworkers Who Never Document Anything
Title: A Field Guide to the Coworkers Who Never Document Anything Author: Nikki Dulas Date: July 6, 2026 Category: Operations / Team Culture Every workplace has them. You’ve probably worked with at least three. You might even be one, and that’s okay, we’re not here to judge. They’re usually good employees, even great ones. They […]
From Firefighter to Architect
Title: From Firefighter to Architect Author: Nikki Dulas Date: June 22, 2026 Category: Operations / Leadership There is a certain kind of satisfaction that comes from putting out fires. A problem pops up, something is unclear, a deadline is at risk, a customer needs an answer, a process breaks, or a teammate needs help, and […]
Wearing Multiple Hats Isn’t the Hard Part — Switching Between Them Is
Title: Wearing Multiple Hats Isn’t the Hard Part — Switching Between Them Is Author: Nikki Dulas Date: May 18, 2026 Category: Operations / Team Culture People talk a lot about “wearing multiple hats” like that’s the challenge. It’s not. You get used to that part. The harder part is switching between them… constantly. In a […]